Banking

All of the information regarding deposit and withdrawal procedures can be found below. In order to provide the highest level of security, all of your transactions are digitally encrypted using Secure Socket Layer (SSL) Technology. Should you have any questions or encounter any difficulties regarding the deposit or withdrawal process, please feel free to contact our 24/7 Support anytime.

Deposits
Withdrawals

The Casino provides players with two main banking options: Visa and Mastercard. However, other options, such as Paysafecard, Skrill, Bitcoin, and Neteller, are also available here. These extra options are dependent on your geographical location and can be displayed in the Deposit tab in the Cashier. The full list can be found in the table below:

Deposit Methods
Min Amount
Max Amount
Funding
casino
$25
$1,000
Immediate Funding
casino
$25
$1,000
Immediate Funding
casino
$25
Unlimited
Immediate funding. For more details, please contact our Live Chat Agents
casino
$25
$1,000
Immediate Funding
casino
$25
$1,000
Immediate Funding
casino
$25
$1,000
Immediate Funding

After you place your first deposit, you’ll need to take part in a verification process via telephone where you’ll be asked to confirm details about your account with our Customer Service Department. If this verification process is not performed, we reserve the right to block any further deposits, void any and all promotions and winnings, and cancel any future withdrawals.

You can set up a deposit limit for your Account at any time by contacting your Account Manager. The limit can be reviewed and changed only once per week. Changes are usually immediate, but please allow up to 24 hours for the deposit limit change to go into effect.

Frequently Asked Questions
How do I place a deposit?

To place a deposit, simply navigate to the Cashier section of your account and click on the Deposit tab. Choose the preferred deposit method from the following: Credit or Debit Card. Please note that more deposit methods may appear and be applicable according to the player’s location.

Can I deposit with PayPal?

No, but you can choose any other option listed on this page.

How to deposit with BTC?

In order to deposit with Bitcoin, refer to the following steps:

1. Choose the amount you want to deposit. Please note that the minimum deposit amount with us is $25 / €25 / au $25. When you have decided, click on the Deposit button.

2. You will be shown a Bitcoin address and QR code that will be valid for the current transaction only. This means that every deposit you make will have its own unique QR code and Bitcoin address. This means that a new Bitcoin address should be requested for every new deposit transaction.

3. Copy the Bitcoin address (or scan the QR code) from the Cashier and transfer the amount you want to deposit from your Bitcoin wallet to this address. Important: do not close or refresh the Cashier page while depositing.

4. When the amount is transferred from your Bitcoin wallet, it will take time for the transaction to be confirmed. After it has been confirmed, it’ll be automatically added to your balance.

5. If you have any questions or are having difficulties completing this process, please contact our 24/7 Customer Support, and we can help you out!

Do you accept Bitcoin Cash? Is it possible to transfer BCH using the Bitcoin option?

We do accept BCH, and players should contact Customer Support to get our Bitcoin Cash address so that they may transfer BCH there. When the transaction is confirmed, the player will need to provide us with the hash ID of the transaction and a screenshot with a confirmation that has our Bitcoin Cash Wallet visible. When we receive the proof, the account will be credited with the deposit in about 5 minutes.

Withdrawing your winnings at Supernova is very easy.

All withdrawal requests must first be reviewed and approved by the Casino prior to being sent for payment. Please also note that the verification process takes up to 4 business days (Monday through Friday).

You will have to make the request in your casino account by visiting the Сashier and selecting Withdrawal. You may request the withdrawal once the documents have been fully verified and approved by the finance department of the Casino.

When you request a withdrawal, please note that you will not be eligible to receive bonuses while your withdrawal is pending or being processed. However, you are free to reverse your withdrawal at any time and become eligible to receive bonuses once again.

Players making withdrawals will be required to send in valid identification documents that prove their age and current living address. The withdrawal will not be processed in any way until Supernova Online Casino has received all requested identification documents. Acceptable documents are, but not limited to:

  • Copy of ID (good quality, front/back, in color).
  • Photos of all credit cards used to deposit at Supernova Online Casino (good quality, front/back, in color). We require the first 6 and last 4 digits, the expiration date, and the card holder’s name on the front, and signature on the back to be visible. The rest can be covered.
  • Photo of the player holding their ID close to their face (good quality, in color).
  • CREDIT CARD AUTHORIZATION AGREEMENT (which can be found by clicking here).
  • PAYMENT VERIFICATION FORM that has been properly filled in for wire transfers (which can be found here).
  • A copy of a voided personal check. The voided check may be perforated with a “VOID” stamp, crossed out, or have “Void” written across it.
  • Utility Bill (or any other official document that contains the current physical address and the full name of the player) from within the past three (3) months.

Notice: The Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request in case the player fails to provide any of the above-mentioned Authorization Agreements.

The payment of a withdrawal will only be made to a Registered Customer. The player hereby gives us permission as well as to our designated agents, as and when we require, to confirm the player’s identity and to clarify the player’s right to use the money that the player has wagered at Supernova Online Casino. The Casino may withhold any funds in player’s account until the player’s age is successfully verified. If, on completion of the age verification process, a player is found to be underage, Supernova Online Casino will return to the player all deposits made on the account, having voided all winnings and/or bonuses.

It may take up to 7 business days to process your withdrawal request (Monday through Friday).

For your security and to protect your funds, you may be requested to provide identifying documents when making a deposit or withdrawal – more details are stated in the General Terms and Conditions.

Please make sure all the details are correct and scanned before sending them to [email protected].

The minimum withdrawal amount is $100; the maximum withdrawal amount might vary, depending on the method selected. For more details, see the table below:

WITHDRAWAL METHODS
Min Amount
Max Amount
Funding
bank
$100
$2000
Payments processed within 3- 7 business days (Monday through Friday).
casino
$100
$2000
Payments processed within 3- 7 business days (Monday through Friday).
casino
$100
$2000
Payments processed within 3- 7 business days (Monday through Friday).

We don’t charge a fee for any withdrawal method; however, the player’s bank or payment processor may levy a fee to process the withdrawal.

Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in General Terms and Conditions for more details).

The Casino reserves the right to send the winnings in installments, depending on the player class.

Frequently Asked Questions
What if I’m withdrawing money for the first time?

For first-timers, we will request various documents before your first deposit that prove your identity and banking information. This is a one-time process done before your first withdrawal which will take 1-2 weeks. However, after this is completed, subsequent withdrawals will be much quicker. If you have any questions about this process or other issues, please feel free to contact our Casino Support.

Why do I need to submit my documents in order to make a withdrawal?

For your security and protection of your funds, you may be requested to provide identifying documents when making a withdrawal. While this will not be required for every withdrawal you make, it is a standard procedure required by international banking regulations and our Сasino license.

What are the limits on my withdrawal?

We reserve the right to restrict withdrawals to a certain amount for any account at any given time.

Depending on the level the player reached and the activity they’ve shown within the Casino, withdrawals will be limited from $100 up to $2,000 per week. Please get in touch with your personal Account manager to confirm which amount you are allowed to withdraw.

Do I have to withdraw my money before I log out of the Casino?

No, it is not necessary for you to withdraw your funds at the end of every session. Our secure Сasino server will save your balance automatically when you log off the Casino, so that it will be available next time you log in to play.

How can I do a reversal on my withdrawal?

You will have the choice of making a reversal on your withdrawals. You should go to your casino account, go to “Cashier” and select “Reverse Withdrawals,” enter the amount you wish to reverse and confirm the whole transaction. Our online chat is always at hand to help you during this procedure.

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