These Terms and Conditions apply to you and are binding upon you if you participate in any activities here at Supernova Online Casino.
By playing at Supernova Online Casino (herein referred to as “the Casino”), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
We recommend for you to read the Terms and Conditions in full to ensure you completely and fully understand the terms that you are agreeing to abide to.
We also recommend that you revisit this page everything three months or ask Casino Support to see if there have been any changes to the terms. Any Terms and Conditions related to promotions and/or offers are subject to future changes and it is the Player’s sole responsibility to ensure they are up to date with the latest updates and policy changes.
If a Player does not agree to any of these Terms and Conditions, they should immediately stop using the Software or Service, and remove the Software from their computer, laptop, and/or mobile device.
These rules and policies may be modified from our side periodically. From here on within the document, Terms and Conditions and all collective policies will be referred to as “Rules.”
Understand that you are bound by these Rules any time you use the Service or the Software of Supernova Online Casino; including, but not limited to, initiating or make a deposit through the Service or submitting your deposit details to us for further processing on our side.
We use top-tier security methods to maintain and secure your personal and sensitive data, which includes secure transmission of sensitive data to and from the Player’s application, encryption of the login information, and allocation of data from our gaming servers.
The player may only participate at the Casino if they are of legal age.
Players may not participate if they are from the following jurisdictions: Israel, India, Poland, Russian Federation, Hungary, Ukraine, Belarus, Romania, Malaysia, China, or Canada.
Any bets placed from these jurisdictions will be voided and any deposits or bets made by persons who are domiciled or reside in such jurisdictions will be refunded.
Players from Azerbaijan will not be able to claim any bonuses provided by the Casino.
Every player should understand the steps connected with online gambling with Supernova Online Casino and its Rules. Therefore, the Player accepts that Participation at Supernova Online Casino is as their sole discretion and risk. Furthermore, players agree that participation at Supernova Online Casino is for their own personal entertainment and non-professional use.
Only legitimate and correct details of the Player presented at registration will be accepted. The username and password are considered to be confidential information and, as such, it is the Player’s sole responsibility to keep their confidential information safe and private. It is prohibited to provide account data to any third parties included, but not limited to, any minor.
The Casino will not be required to maintain login information or passwords if the Player misplaced, forgets, loses, or is otherwise unable to enter the Casino because of anything other than an error on the side of the Casino.
The Supernova Online Casino software and Website shall be used by the Player only in order to gamble online for their own private entertainment. Using it on behalf of others is prohibited. By downloading the Software or signing up for any offer(s), the Player agrees to receive occasional promotional material via email from us and our affiliate programs.
Players are barred from using any and all abusive betting/playing strategies. The Casino reserves the right to go through transaction details and logs at any time, and to annul Player promotion entitlements.
The Software and Services on the Casino Site has an included Random Number Generator (RNG) system that defines the result and outcome of all the games to help ensure fair play. By participating at the Casino Site, the Player agrees with the RNG functionality.
It must be understood that Supernova Online Casino reserves the right to limit and/or deny any wagers played by any Player. The Casino also retains the right to deny any game bonus for reasons including, but not limited to, calumny on part of the Player. In cases of abuse, Player membership will be revoked, and they will be forbidden from being able to access or take part in Casino services in the future.
The Casino reserves the right to review/check logs and transaction records at any time, for any reason whatsoever. If, after a security check has been conducted, it is found that a Player is using a strategy that Supernova Online Casino, in its sole discretion, considers to be abusive, the Casino reserves the right to deny any further usage of promotions on the part of the Player.
Terms and Conditions associated with any promotion/offer are subject to future changes. It is the Player’s sole responsibility to regularly check back and ensure they are playing under the most up-to-date terms.
Before installing and using the Casino Software, the Player should have fully read these Terms and Conditions and should be in full agreement with them.
Please note, any Player in breach of Section 2 or otherwise in breach of these Terms and Conditions will be banned from collection any winnings that they might have gained by playing at Supernova Online Casino.
Any Player who is knowingly in breach of Section 2 may be committing fraud and may be subject to criminal prosecution.
Supernova Online Casino makes no warranties or representations, explicit or implied, as to the Player’s legal right to participate in Casino activities, nor shall any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have any authority to make any such representations or warranties.
Employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Supernova Online Casino activities or make use of its services.
The Casino reserves the right to cancel the Player’s account for any reason whatsoever, at any time, without any notice to the Player. It reserves the right, at its unfettered discretion, to void any winnings and nullify any balance in the Player’s casino account in any circumstances, including:
The Casino strongly encourages responsible gaming, therefore a Player may request, at any time, to be excluded from our Software or to set a Deposit Limit for their account.
Your privacy is important to us. All players can decide to unsubscribe from any marketing communications, including email, text messages or phone calls that they are receiving from Supernova Online Casino at any time. Please note that you will still receive all transactional messages related to your account, even if you unsubscribe from marketing communications.
Supernova Online Casino does not have control over all associated third-party marketing communications, including but not limited to, affiliate campaigns, promotional or marketing agencies, etc. Should the Player feel they have been the victim of spam activities resulting from third-party advertising and promotional campaign of Casino facilities, we strongly recommend contacting Customer Support at Supernova Online Casino for further resolution. Supernova Online Casino should not be held liable for any possible errors in any terms and conditions offered by third-party marketing agencies or websites.
The Casino reserves the right, in its sole discretion and without notice to the Player, to add new activities or games to the Casino, or to discontinue any activity or game of the Casino at any time.
Supernova Online Casino shall not be liable for any possible computer and/or internet malfunctions, nor for any attempts from the Player’s side to play games provided by the Casino by strategies, methods, and means and/or ways that are not approved by the Casino. Any earnings that were accumulated as a result of either system malfunction or game error will be voided.
Should any game be interrupted and/or disconnected at any time, the situation at the point of interruption and results of the previous game will be displayed when the Player starts the game once again. If the Player becomes disconnected from the Casino's server mid-game, the Player will be able to continue and complete that game exactly as if the Player had never left. If the Supernova Online Casino server has not received information of the Player’s bet and thus could not process it, the Player’s balance will not be deducted. Consequently, the Player will see the result of the previous bet with no changes.
Players are permitted only one pending game at any one time. In cases where players have multiple pending games, any existing balance in the account may be forfeited.
By accepting any prize and/or winnings from the Casino, the Player consents to the use of their name for advertising and promotional purposes without additional compensation, except where prohibited by law.
If a player has any dispute with regard to any outcome of the game, the Player must submit a complaint to Us in writing within 10 (ten) days. The Casino representatives will make sure to check the game report and advise the Player about the outcome of the game from the technical side. In the event of a discrepancy between the results showing on the Player’s Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
If the Player is found to be cheating or attempting to defraud a game, or if the Player makes untrue and/or malicious comments with regard to our operation, we reserve the right to publicize such actions together with the Player’s identity and email address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
The payout percentages at Supernova Online Casino are independently reviewed and audited on a monthly basis to ensure accuracy and fair play.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between the Player and Supernova Online Casino, while also merging all previous agreements, representations and understandings between the Player and the Supernova Online Casino referring to playing in the Casino.
The following actions will be considered a violation of the Supernova Online Casino’s Terms and Conditions, but are not limited to this list. Consequences may lead to account termination and confiscation winnings:
No Deposit Bonuses
Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in the terms and conditions of a particular bonus.
Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids the winnings that are to be withdrawn.
Once the Player has met the Wagering Requirements, any amount that is over the Maximum Withdrawal Limit will be removed from the Player’s playable balance, as they will not be able to withdraw these funds.
Redemption of No Deposit Bonuses is restricted to one account per person, per household or per computer. If customers with multiple accounts are only redeeming free bonuses or coupons, this could be grounds for locking all accounts, with all transactions of their winnings thereby being forfeited.
Each No Deposit Bonus offered may have different restrictions depending on the promotion sent by the casino and/or its affiliates. Please read the restrictions on the free cash bonus before using it. Improper use of the no deposit bonus may result in forfeiture of winnings.
No Deposit Bonuses cannot be used to play progressive games; using free bonuses in progressive games would nullify all winnings.
Upon requesting withdrawal of their winnings, the Player will place at least one deposit in order to verify their account in the system. The list of documents listed in the Withdrawal Procedure at Supernova Online Casino section will be provided prior to requesting the withdrawal. The minimum withdrawal amount starts with $100; following up on that, the Player will be required to place a deposit, equal to the difference between the minimum withdrawal amount and maximum cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the deposit placed shall be additionally subject to bets in the face amount of the deposit that was done prior to the cashout request.
Unless stated otherwise, all Free Chips are subject to the following terms and conditions:
The max withdrawal amount (unless otherwise stated) from the Free Chip is 5 (five) times the face value of the bonus.
Players cannot request for multiple Free Chips consecutively. If the Player has played with one Free Chip and is subsequently willing to claim another one, a real-money deposit needs to be made in the interim for the Player to be eligible to claim the second Free Chip. Please note that in order to qualify for the Free Chip, there shall be at least a $60 deposit (either in total or by one transaction since the last Free Chip played, unless otherwise offered by Account manager). Any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, they will not be able to withdraw any winnings generated by playing on the said chips.
All Free Chips are subject to the Wagering Requirements and Maximum Withdrawal Limits listed above.
Once the Player has met the Wagering Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the Player’s playable balance, as they will not be able to withdraw these funds.
While mixing deposits and Free Chips is not allowed, Supernova Online Casino is aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a Free Chip, the wagering requirements and maximum allowed cash-out of the mentioned bonus will still apply. Shall you observe the mentioned case, please make sure to contact Customer Support for further possible application of the bonuses correctly.
The Player’s account balance must be less than $1.00 in order to be able to claim any promotion other than a deposit bonus.
If the customer plays any game other than the allowed titles specifically indicated on the coupon, their winnings will be void.
Free Chips cannot be used to play progressive games; using a free chip with progressive games will nullify all winnings and transactions.
Casino Management reserves the right to lock or close any account abusing free chip promotions offered by the Casino.
Unless stated otherwise, all Free Spins offers are subject to the following terms and conditions:
The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.
In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to one particular slot game determined by the offer.
Players cannot redeem multiple free spins offers consecutively unless otherwise stated in the respective offer.
Unless stated otherwise, all Match Bonus offers are subject to the following terms and conditions:
If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable wagering requirements are met before requesting a withdrawal. Failure to meet the wagering requirements will result in the withdrawal request being denied.
Claiming of multiple bonuses: a Player may not mix or combine promotions/bonuses. If multiple bonuses are mixed, the Player’s casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by casino management, the Player cannot claim any Free Chips if there is a pending withdrawal in place or if the Player has an existing balance.
Weekly Cashback is credited Monday through Tuesday for certain player classes with no pending withdrawals in place, no withdrawals executed over the previous 7 days, and an active balance under $1.00. To check if your player class qualifies, please address your Account Manager or contact Casino Support.
Weekly Cashback is calculated on all deposits made over the previous 7 days (with the minimum amount to qualify being $500).
Cashback bonuses have different wagering requirements, depending on the games chosen.
Unless otherwise stated, Weekly Cashback Bonuses come with no maximum cashout.
The VIP players are eligible for up to 20% weekly cashback insurance bonus. This bonus is progressive and depends on the TD made over the previous 7 days: $500 – 10% ; $2K – 15% ; $3K – 20%.
At the beginning of each month, the player can get Monthly cashback bonus in case their monthly TD reached $2K and there were no pending / approved withdrawals during a month.
Monthly cashback guarantees you 10% of the deposits you have made within the past month.
Monthly cashback bonuses have different wagering requirements, depending on the games chosen, no max cash out limit attached:
Complementary points (comp points) are accrued while playing games at the Casino.
Every time you wager $1, you earn 1 Comp Point, 1000 Points = $1. The minimum amount of Comp Points that can be redeemed is 1000. VIP Players earn more comp points for every wager made in accordance to their VIP class. For more details, please contact your Account Manager.
There is neither a maximum cashout nor wagering attached to the comp points, once redeemed.
Match Bonuses cannot be claimed on top of the comp points redeemed, as both are recognized as different types of bonuses.
Any comp points accrued before first successful deposit, or any winnings derived from them, are subject to the maximum cashout restriction of the particular no deposit bonus used.
Additional Terms and Conditions Applicable to all the Bonuses
Only players who have registered a Real Money Account are eligible to receive promotions.
Only one Real Money Account per player is permitted. Multiple accounts will be suspended. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled and winnings void.
Supernova Online Casino allows only one active account per person, family, household address, email address, credit card number.
Unless otherwise specified by the Casino; all promotional bonuses are non-cashable. Bonus money serves to enhance play and help to generate winnings; however, they cannot be withdrawn as part of the winnings. The bonus will not be returned to the account, but deducted from winnings by the Casino upon withdrawal. At the point of cashing out winnings, all bonus money will be removed from the total amount of cash won by playing at the Casino.
In order to claim a promotion, the Player shall redeem one before depositing any money. If the promotion cannot be claimed for any reason, it is the Player’s sole responsibility to contact Casino Support for assistance with redeeming the abovementioned bonus. She the Player make a deposit and start wagering, they forfeit the right to claim any promotion on that deposit.
A promotion cannot be used in conjunction with any other promotional offer; all promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers by email are for the intended recipient only and cannot be transferred. Promotional offers via email, phone or mail are extended only to the Player whom the correspondence is addressed.
Should the Player decide to use bonuses to accumulate additional bonus rounds in slot games, or fund an account or use extra bonuses to reach the bonus rounds, any winnings from such rounds/features will be considered as void.
Bonuses might be voided at the discretion of the management if promotion abuse is suspected. In the event that a Player uses a promotional offer or coupon that they are not entitled to use, any and all winnings generated from that promotion are forfeited, and the original deposit is returned to the Player. Fraudulent bonus claims or withdrawals will result in the Player’s account being closed for security reasons.
Unless otherwise stated under the bonus terms and conditions, playing on the following games while on a bonus will void all winnings accrued while using the bonus: Baccarat, Craps, Pai Gow, Casino Battle, Red Dog, Ride’Em Poker. These games are considered as excluded from all promotions. Please consult the terms and conditions to the bonus used for details on the included games.
If a Player decides to take a bonus or promotion, it is the Player’s sole responsibility to check that any associated wagering requirements are met by contacting Casino Support before requesting a cash-out. Failure to meet the wagering requirements will result in the withdrawal request being denied.
If a bonus has a time frame and the conditions are not met within this time frame, the bonus and any winnings from the bonus will be removed.
If players do not wish to receive bonuses, then they may play with no restrictions by simply not redeeming any coupons. If a coupon is claimed by error/mistake, please contact Casino Support by email, phone or Live Chat before depositing or playing so that your account can be adjusted accordingly.
The use of a coupon shall be deemed to represent acceptance of all terms and conditions associated with the use of promotional coupons stated above. Players are not required to use coupons when depositing, and should not do so without a complete understanding of these Terms and Conditions.
The Casino reserves the right to amend these Terms and Conditions at any time without notice to the Player. Such amendments will be effective immediately upon being posted in this Terms and Conditions section of the Website. Should a Player be unclear about any point relating to a specific promotion, it is the Player’s responsibility to contact Casino Support to gain a full understanding before accepting a promotion.
Any promotion or offer may be terminated at any time in accordance with the views of Casino Management, without prior notice or obligation.
Casino Management reserves the right to disqualify certain countries or individual players from promotional offers. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions at the discretion of Supernova Online Casino Management.
The Casino reserves the right to modify/change these Terms and Conditions at any time, and it is the Player's sole responsibility to keep up to date with any changes and modifications made.
If a Player wishes to participate in our activities, he/she shall deposit into his/her Player’s Account from an account or source where the Player is the account holder. Such money may then be used by the Player to place bets or play games.
We accept Visa and Mastercard as our primary payment methods. However, alternative payment options such as Paysafecard, Skrill and Neteller are also available depending on the Player’s location (the Player must check with the Cashier regarding which depositing options are available).
All transactions processed may be subject to pass-through fees. The full list can be found in the table below:
Having placed the first deposit, the player is required to undergo a verification process over the phone, to confirm some details about his/her account to the Customer Support Department. If this is not performed, the Casino reserves the right to block deposits, void promotions and winnings, and cancel any withdrawals in future.
If a player uses a payment method where the Player is not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void), pending the satisfactory completion of all relevant security checks.
By making deposits into their Casino account, the Player further agrees not to make any charge-backs, reversals or otherwise cancel any deposits from their Account and, in any such case, to refund and compensate the Casino for the unpaid deposits, including any expenses incurred by Us in the process of collecting the player’s deposit.
To clear all doubt, a Player’s Account cannot be treated like or used as a bank account; and, should we become aware of any deposits into and withdrawals from such an Account without any betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).
The Player can set a deposit limit on their Account at any time by contacting their personal Account Manager. This limit cannot be increased without giving us 24 (twenty-four) hours’ notice about their decision. After no more than 24 (twenty-four) hours since such a request is received on our side, the change will be made.
Deposit cancellation: We fully understand that errors might happen anytime. Supernova Online Casino is ready to examine your case if your card has been charged twice, charged mistakenly, or charged without your authorization. Any valid situation will result in a refund. If you wish to delete the transaction and request a reimbursement, please contact Casino Support or send an email to: [email protected].
All withdrawal requests must first be reviewed and approved by the Casino Finance Department before payment will be sent.
Please note beforehand that the Player is solely responsible for any applicable taxes on any winnings collected from the Casino.
Upon making a withdrawal, the Player will also be required to send in valid identification documents, proving the Player’s age and address. The withdrawal will not be processed for payment until Supernova Online Casino has received all requested identification documents.
Acceptable identification documentation includes, but is not limited to:
Notice: The Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to withdrawal. The Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements.
Withdrawals will only be completed for Registered Players. The Player hereby authorizes us and our designated agents, as and when we require, to confirm the Player’s identity and to clarify the Player’s right to use the money that the Player has wagered at Supernova Online Casino..
The Casino may withhold any funds in a Player’s Supernova Online Casino account until their age is successfully verified.
If, on completion of the age verification process, a Player is found to be underage, Supernova Online Casino will return all deposits made on the account, having voided all winnings and/or bonuses.
The minimum withdrawal amount is $100; the maximum withdrawal amount might vary, depending on the method selected. For more details, see the table below:
Documentation approval is a one-time procedure and takes up to 4 (four) business days. If any document is missing, the player will be emailed with a list of necessary documents to be provided to the Casino Finance Department for verification process. If the player fails to provide the documents within the time frame allotted, the Casino may deny the withdrawal request until the provision of such documentation.
Upon a Player’s documents being approved, they may request a withdrawal. The withdrawal process takes from 3-7 business days (Monday through Friday) for the Finance Department to process the withdrawal for the client.
Note that withdrawals will remain in the Player’s account until We have completed the relevant security checks. This may slow down the process slightly, but this is done strictly for the purpose of Player security.
While Supernova Online Casino does not charge fees for any of the payment methods offered, the Player might be subjected to processing fees from their payment processor or bank.
Please be advised that the withdrawal amount paid or processed to players on a weekly or monthly basis may vary due to certain 3rd party processing limitations or policies.
Supernova Online Casino reserves the right to transfer a Players’ winnings in installments, depending on their player class. The Supernova Online Casino player class is determined mainly by the Player’s deposit or game activity.
Referral Program is a special bonus program which is aimed at rewarding depositors who refer new clients to the casino.
Every depositor who refers a new client to Supernova receives a special Refer a Friend Bonus after their friends join the casino and make their first deposit of $25+. There is no limit of friends who can join Supernova Casino with the help of the Referral Program.
In order to refer a friend and receive a Free Chip, a player must send the link to our Casino to a friend, wait till a friend registers with us and let the Customer Support Manager know the email of the invited friend.
After the player's friends sign up for the casino’s services, they will be entitled to receive a bonus in the form of a $15 Free Chip. After they make their first deposit of $25+, they will also receive a Special Welcome Bonus.
A referrer will also receive the Refer a Friend Bonus in the form of a Free Chip, after they claim it in Live Chat. Its amount depends on various factors; the depositor needs to contact our Customer Support Managers for more information.
The referrer’s account balance must be less than $1.00 in order to be able to claim the Refer a Friend Bonus.
The player can get the referral program bonus only after the person they referred to Supernova casino has made a deposit of $25+.
For a referrer to receive a Free Chip, all the referred users must go through the email and phone verification process.
The account of the referred person must meet our standards of legitimacy: i.e., it must not be linked to any previously created accounts (IP, device, email, cookies, etc.), and must be verified by our procedures and by a relevant public registry. We have a full right to refuse providing our services to the account that we deem illegitimate for our own reasons, including cases where all the above-mentioned requirements are met.
Should the Supernova team find any signs of fraudulent activity connected to the “refer-a-friend” program, it reserves the right to revoke all the winnings obtained using the program bonuses, modify award mechanics and reverse the bonuses added to the player’s account. The player should be aware of the fact that we have the right to perform a fraud assessment procedure on the player’s account, in order to protect ourselves from any signs of fraudulent activity.
Players may contact Casino Support 24/7 by contacting live chat, calling the toll-free US number: + 1 855 721 7219, or sending an email to [email protected]. Please note that all calls to our Customer Support are recorded for quality and security purposes.
Supernova Online Casino strives to maintain a safe and responsible gambling environment in order to assist those with problematic gambling habits.
Should the player decide to take a break from all gaming activity, we advise them to contact our Casino Support department to have their account disabled.
Should you feel that there is a gambling problem occurring, please make sure to contact our Customer Support team by any preferred means: email, call, live chat. This enables us to ensure your account is disabled for you, and that it will remain permanently locked.
We have also installed numerous controls to ensure that:
If you would like to restrict your gaming budget in any way, we may also set up a deposit limit for any account on a daily, weekly, and monthly basis. Please address your request either to your Account Manager or Casino Support.
Supernova Online Casino reserves the right to exclude any player from our Casino who we believe has a gambling problem.
Supernova Online Casino is not designed to attract children and we aggressively discourage and track any minors attempting to play at our Casino. It is absolutely against the law to gamble if you are under the age of 18.
Supernova Online Casino is opposed to minors gambling, and we have taken firm steps to prevent it.
If young people have access to a computer with casino software, we encourage you to:
If you know a person under the age of 18 who is registered with Supernova Online Casino, please immediately notify our Casino Support Department.
For more information, please visit the following sites:http://www.gamblersanonymous.org/